Our team makes every effort to please you with every order.

Returns will be accepted for a store credit, excluding any shipping charges, for up to 10 days from the date of our shipment to you. Customer will be responsible for covering the cost of return shipping. 

Custom orders are not returnable nor refundable.

Clothing returns are subject to a 25% restocking fee. Returned items must be unused and in sellable condition. 

Cancellation of an order is accepted within 24 hours from the time the order was placed. After 24 hours there is a cancellation fee of 15%. 

No return, no store credit on any hair accessories, jewelry or any customized or personalized item.

Sales are final and non returnable

Please allow 7-10 days for processing a return once Bernadette Schaeffler Collection LLC has received your returned item(s).