From desk and cigar accessories to charging stations, decanters, handmade crystal glasses and pitchers, modern sculpture and semi-fine jewelry, premium leather-clad coffee machines, luxurious brass carafes, the Bernadette Schaeffler “expands the range of perception, perfectly fusing Old World classics with modern simplicity,” as one brand’s patron rightfully pointed out.
There is a test that helps define what objects matter in somebody’s life: what would someone save from a burning home? Bernadette Schaeffler’s are just the things you would like to survive a fire.
Bernadette Schaeffler’s product lineup—one-of-a-kind home decor goods, home wear, clothing, original gift ideas, fashion jewelry, and coming soon—handbags, is in stark contrast with the often dreary home decor goods we come across on Amazon or other online stores that offer a mass product made from cheap materials.
Everything is unique, hand-picked, and would stand out from a crowd of similar products, be it hand-painted German porcelain, finest German hand-embroidered linens, mouth-blown, and hand-engraved Czech crystal. Bernadette has a rare talent and an eye for picking those products on her tours to Europe that make her collection. Her approach to selecting, or rather hand-picking, her product makes her store’s lineup unique. “I personally select one-of-a-kind items from master craftsmen around the world,” explains Bernadette.
Customer service & excellence our a part of our core values
What is your refund policy?
Our team makes every effort to please you with every order.
Returns will be accepted for a store credit, excluding any shipping charges, for up to 10 days from the date of our shipment to you. Customer will be responsible for covering the cost of return shipping.
All items in the category "Ready to Ship" can be returned for a store credit minus 15% restocking fee.
All other items are considered Custom Orders and are not returnable nor refundable.
Clothing returns are subject to a 25% restocking fee. Returned items must be unused and in sellable condition.
Cancellation of an order is accepted within 24 hours from the time the order was placed. After 24 hours there is a cancellation fee of 15%.
Excluded from any return or store credit on any hair accessories, jewelry or any customized or personalized item.
All Sales, including Sales with a promotional Code are final and non returnable. Excluded is the email Sign up Discount of 15%.
Please allow 7-10 days for processing a return once Bernadette Schaeffler Collection LLC has received your returned item(s).
Why are shipping times so long on some products?
Due to the COVID pandemic we have lost many older artisans whom we've worked with for over 20 years. Family businesses have been devastated by COVID related complications resulting in lower production and longer lead times in general. Shipping and product calendars have also been moved due to Global logistics conditions.
Do you offer discounts?
Yes. We run regular promotions on our Newsletter & Instagram. New subscribers will automatically receive a 15% off code.
Still have questions? Get in touch.
If you have any questions or general inquiries please feel free to reach out to us anytime. Someone will get back to you within 24 hours.
Or call us!
25, Highland Park Village
Suite 100- 367
Dallas, Texas 75205
We will be reachable via phone during regular business hours so please call between 9-5pm.